Shipping policy
ORDER PROCESSING:
Please allow 1-3 business days to process your order. Expect an email within 3 days to let you know your order is on the way!
STORE PICKUP & LOCAL DELIVERY- Not available
DOMESTIC (UK) SHIPPING
Orders are generally shipped within 1-3 business days using Royal Mail Tracked 48Hr. Or you can upgrade to Royal Mail Tracked 24Hr.
|
Shipping option |
Estimated delivery time |
Price |
|
Royal Mail Tracked 24 Hr |
1 business day |
£3.80 |
| Royal Mail Tracked 48 Hr | 2 business days | £2.70 |
EUROPE SHIPPING
(Austria, Bulgaria, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, United Kingdom (Northern Ireland), Cyprus, France, Monaco, Spain)
| Shipping Option | Estimated Delivery Time | Price |
| Royal Mail International Standard Untracked | 3-5 Business Days | £4.20 |
| Royal Mail International Tracked | 3-5 Business Days | £9.90 |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Alfven is not responsible for these charges if they are applied and are your responsibility as the customer.
UNITED STATES SHIPPING:
Items are sent DDP (Delivered, Duties Paid) meaning tariffs are paid upfront, and you won't receive an extra bill later. Any delays at customs are outside of my control. As such items are sent:
| Shipping Option | Estimated Delivery Time | Price |
| Royal Mail International Tracked DDP | 3-7 business days | £10.60 + tariffs |
INTERNATIONAL, AUSTRALIA, NEW ZEALAND, CANADA SHIPPING:
|
Shipping option |
Estimated delivery time |
Price |
|
Royal Mail International Standard Untracked |
3-5 business days |
£4.99 |
|
Royal Mail International Tracked |
3-4 business days |
£13:15 |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Alfven is not responsible for these charges if they are applied and are your responsibility as the customer.
REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at alfvencraft@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at alfvencraft@gmail.com
